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INTRODUCTION

Ethics and value orientation is an input variable for the success of any forward-looking organization. 

A positive attitude at work goes a long way towards improving the work environment, increasing productivity and reducing workplace stress and waste. An employer can indeed influence the work atmosphere, a positive outlook is the responsibility of both employers and employees alike. When employees are happy and positive, productivity goes up, people are more creative, and employees are more likely to work together as a team. This program is designed to equip participants with the necessary skills required to fully exploit their creative potential and enhance organizational performance and productivity.

Course Objectives

At the end of the workshops, participants will

–        Appreciate the overriding importance of a positive attitude to work and the spirit of commitment to duty for improved productivity.

–        Cultivate Positive Attitudinal Change in the public sector workforce

–        List areas of operation that can be benchmarked

–        Understand the Benefits of  benchmarking

–        Understand servicom and New Services Delivery Ethics

–        Demonstrate positive attitudes to work and customers satisfaction

–        Show concern about service delivery ethics

–        Demonstrate better time management skills

–        Identify barriers or obstacles to teamwork and how to handle them

–        Develop characteristics of  a team leader

–        Develop Interpersonal Ethics

–        Identify strategies for reducing stress

–        Understand 20 positive attitudes that affect promotion and productivity

–        Develop the ability to work under pressure.

Course Outline

·            Attitudinal Change Imperative for National Development

·            Types of attitudes and effects on organizational performance

·            Understanding Work/Business Ethics

·            Concepts of work ethics and productivity

·            The work environment & ethics

·            Human behaviour in organizations

·            Organizational culture

·            Creating a Positive Work Environment

·            Benchmarking – A Strategy for achieving optimal job performance

·            Understanding servicom and New Service Delivery Ethics

·            The What & Why of a Team

·            Time, self & Stress Management

·            Positive Attitude Leads to Promotion

·            The Organizational Culture and Values

·            Building Commitment and Trust in the Workforce

·            Effective Communication and Inter-Personal Relations Skills

·            Improved Performance through Attitudinal Change

·            Strategies for building positive attitudes

·            Cost and Waste Reduction Strategies

·            Measuring and rewarding performance

·            Productivity improvement techniques

·            Managing and sustaining change