Details

Course Overview: Effective Communication Skills for Secretaries and Personal Assistants

This course is tailored for secretaries and personal assistants who aspire to improve their communication skills in a professional setting. Emphasizing both verbal and non-verbal communication, the course provides practical tools and techniques to enhance interaction with colleagues, clients, and stakeholders. Participants will learn to navigate various communication scenarios with confidence and clarity.

Course Outline

Module 1: Fundamentals of Effective Communication

• Understanding the communication process.
• Identifying barriers to effective communication.
• Techniques for active listening.
• Importance of clarity and conciseness.

Module 2: Professional Writing Skills

• Crafting emails and business correspondence.
• Formatting documents for professionalism.
• Writing reports and meeting minutes.
• Tailoring messages for different audiences.

Module 3: Verbal Communication Techniques

• Mastering public speaking and presentations.
• Developing persuasive communication skills.
• Handling difficult conversations with tact.
• Building rapport and trust with stakeholders.

Module 4: Non-Verbal Communication and Body Language

• Understanding the impact of body language.
• Using non-verbal cues to enhance messaging.
• Recognizing and interpreting non-verbal signals from others.
• Strategies for improving personal body language.

Conclusion

Upon completing this course, participants will possess enhanced communication skills tailored for their roles as secretaries and personal assistants. They will be prepared to engage effectively with various audiences, convey messages clearly, and contribute positively to their organizational environments.