Details

Course Overview: Hotel Operations Management

Course Objective: This course aims to equip students with the essential knowledge and skills required to effectively manage hotel operations. Students will learn the core principles of managing various hotel departments, improving guest satisfaction, optimizing operational efficiency, and adapting to the dynamic hospitality industry.

Course Content:

Module 1: Introduction to Hotel Operations

• Overview of the hospitality industry
• Hotel organizational structure
• Roles and responsibilities in hotel management
• Key operational departments (front office, housekeeping, food & beverage)

Module 2: Front Office and Housekeeping Management

• Reservation systems and guest check-in/check-out processes
• Managing guest services and relations
• Housekeeping procedures and standards
• Coordination between front office and housekeeping

Module 3: Food & Beverage Operations

• F&B service management
• Menu planning and cost control
• Inventory management and procurement
• Health, safety, and hygiene in F&B operations

Module 4: Hotel Financial Management and Performance

• Revenue management strategies
• Budgeting and cost control
• Hotel performance metrics (RevPAR, occupancy rate)
• Technology in hotel operations

Conclusion: Upon completing this course, students will gain a comprehensive understanding of hotel operations management and be able to apply best practices in real-world hospitality environments. This course will prepare them for leadership roles within hotel operations by enhancing their ability to improve guest experiences, manage resources, and drive profitability