Starting to manage or lead a team from scratch can be very daunting. This course provides delegates with the vital practical tools and techniques in managing and developing themselves and their teams to ensure that their professional and business goals are achieved. This will enable delegates to be effective from day one.

Learning Objectives

• What is the role of leader, manager and supervisor, and the difference between them?
• How to build a team
• Managing the team performance
• Efficient delegation skills
• How to conduct effective appraisals including role plays
• Communication and active listening skills, especially how to give and receive constructive feedback
• Learning log and management development action plan

Who should attend?

• Team leaders
• Manager of teams of any size
• Supervisors

Course level: Intermediate